Refund Policy

1. Overview

This Refund Policy explains how [Company Name] ("Company", "we", "our" or "us") handles refund requests for purchases made on LearnWithUs. It covers purchases of Credits, Bonus Credits and the E-Learning Materials unlocked with Credits.

Because Credits and E-Learning Materials are digital products that are delivered electronically, refunds are not automatic. Every request is reviewed individually, taking into account the type of transaction, whether Credits or Materials have been used, the circumstances of the request and the rights you have under applicable law.

2. Credit Purchases

Credits are added to your Account once your payment has been confirmed, and are used only to unlock levels of E-Learning Materials on the Platform.

2.1 Completed Credit Purchases: successfully completed Credit purchases are generally non-refundable. This includes unused Credits, Credits bought by mistake, a package that turned out to be unsuitable and Credits that have passed their validity period of 90 days from the date of purchase. A refund may be made where the law requires it, or where the transaction was processed incorrectly because of an error on our part
2.2 Incorrect, Duplicate or Unauthorised Charges: if you were charged the wrong amount, charged twice for the same order, or believe a payment was made without your permission, please contact us at admin@learn-withus.com as soon as possible so we can investigate
2.3 Bonus Credits: Bonus Credits are given without a separate payment, so they are non-refundable and have no cash value. If a refund is approved for a package that included Bonus Credits, the refund is limited to the amount you actually paid, and the related Bonus Credits may be removed from your Account

3. E-Learning Materials Unlocked with Credits

Once Credits have been used to unlock a level and the access information has been made available to you, the transaction is generally not refundable, subject to any rights that cannot legally be excluded. Refunds are generally not available where:

The Material has already been accessed, read or downloaded
The access email or download link has been successfully delivered to your email address
The Material has been partly or fully used
You no longer want the Material, or have changed your mind after the access email was sent
You chose a Material or Skill Level that did not suit your needs
The unlock was made by mistake
You failed to access the Material within an applicable access period
Your Account was suspended for breaking the Terms & Conditions

4. When a Refund May Be Considered

We will consider a refund, in full or in part, in situations such as:

A duplicate payment, or a payment for an incorrect amount, caused by a technical or processing error
A technical problem that stops you accessing a Material and that our support team cannot fix
Access information that has not arrived after 72 hours and that we are unable to resend or restore
A Material that is substantially different from its description on the Platform

These examples do not guarantee a refund. Each request is reviewed on its own facts.

5. Technical Difficulties and Access Problems

If a technical problem stops you from opening a Material you have unlocked, please contact us at admin@learn-withus.com before asking for a refund. Most problems can be fixed quickly, and we may resolve the issue by:

Resending the access email or download link
Providing another way to access the Material
Restoring access to the Material in your Account
Extending the applicable access period
Offering another reasonable technical solution

A technical problem does not automatically lead to a refund where access can reasonably be restored.

6. Failure to Receive Access Information

After payment is confirmed, the download link and access details are typically sent to the email address you gave at checkout within 24 hours. System processing, payment checks or email delays can occasionally stretch this to 48 to 72 hours. If nothing has arrived, please first check:

Your spam, junk, promotions and other filtered email folders
That the email address entered at checkout was correct
That your mailbox has enough free space to receive new emails
That your payment was completed successfully

If you have still not received the access information after 72 hours, please contact us at admin@learn-withus.com with your order number. Where we confirm a delivery problem, we will resend the information or restore access in another way. If, after 72 hours, we are unable to restore access and you have not been able to use the Material, a refund may be considered.

7. Refund Eligibility Review

When we review a request, we look at the available records, which may include:

The date, time and payment status of the transaction
Whether the Credits bought have been used, and whether Bonus Credits were included or used
Whether the Material has been accessed or downloaded, and whether the access email was delivered
Whether a technical problem, duplicate payment or processing error occurred
Any requirements of applicable law

The outcome of one request does not guarantee the same outcome for another, because each is assessed on its own circumstances.

8. How to Request a Refund

There is no refund button in your Account. To ask for a refund, please follow these steps:

Email us at admin@learn-withus.com
Include your order number, the email address used for the purchase, the purchase date, the amount and currency paid, and the reason for your request
Wait for our reply: we will review the request and may ask for more information if it is needed to verify the transaction

If you have not received, or cannot access, a purchased Material, please contact us after 72 hours, as explained in section 6.

9. Refund Processing

If a refund is approved:

It is returned to the original payment method used for the order
The time it takes to appear depends on your bank, card issuer or payment provider, and is outside our control
Related Bonus Credits may be removed, and access to Materials unlocked with the refunded Credits may be withdrawn

10. Chargebacks and Payment Disputes

If you have a concern about a payment, please contact us before opening a chargeback or dispute with your bank, so we have the chance to put things right directly.

If a chargeback is opened, we may share the relevant order and Account details with the payment provider or bank to respond to it
We may suspend an Account where we reasonably believe a chargeback was made fraudulently

11. Fraudulent or Unauthorised Transactions

Where we reasonably believe a transaction was fraudulent, unauthorised or part of a misuse of the Platform, we may take reasonable steps to protect the Platform and its Users, such as:

Suspending or closing the Account involved
Removing Credits or Bonus Credits linked to the transaction
Withdrawing access to Materials unlocked through the transaction
Refusing or reversing a refund

12. Account Restrictions

If an Account has been restricted, suspended or closed because of a breach of the Terms & Conditions, any refund request linked to it will be reviewed according to the circumstances and applicable law. Examples of such breaches include sharing an Account, copying or distributing Materials and misusing the Credits system.

13. Currency and Third-Party Fees

Credits can be paid for in US Dollars (USD), Japanese Yen (JPY) or Malaysian Ringgit (MYR). An approved refund is made in the same currency as the original payment.

Exchange rate changes between the payment date and the refund date are outside our control
Fees charged separately by your bank, card issuer or payment provider are outside our control

14. Your Rights Under Applicable Law

Nothing in this Refund Policy removes or limits any consumer right that cannot legally be excluded. Where the law gives you a mandatory right to cancel or receive a refund, that right applies regardless of anything in this Policy.

15. Changes to This Policy

We may update this Refund Policy to reflect changes to the Platform, our services or the law. The version published on this page is always the one that applies, so please review it before making a purchase.

16. Contact Us

If you have any questions about this Refund Policy, or would like to ask for a refund or a review of a transaction, please contact us using the details below.

Company Name: [Company Name]
Email Address: admin@learn-withus.com
Company Address: [Company Address]

When you contact us about an order, please include your order number and the email address used for the purchase, so we can find the transaction quickly.