Privacy Policy

1. Introduction

At LearnWithUs, operated by [Company Name] ("Company", "we", "our" or "us"), we respect your privacy and take care of the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have.

This Policy applies when you visit our website, create an Account, buy Credits, unlock E-Learning Materials, contact us or subscribe to our newsletter (together, using the "Platform").

2. Information We Collect

We only collect the information we need to run the Platform and provide our services. Depending on how you use the Platform, this may include:

Account Information: your name, email address, password (stored in protected form) and the language and currency you choose
Billing Information: the name, email address, phone number and billing address you enter at checkout
Order and Credit Information: the Credit packages you buy, the amount and currency paid, your Credit balance, Bonus Credits, the levels of E-Learning Materials you unlock and your order history
Messages: the name, email address, subject and message you send us through the contact form or by email
Newsletter Subscription: the email address you give us when you subscribe to the newsletter
Technical Information: data needed to run and secure the website, such as your IP address, browser type, device type and the pages you visit

3. Payment Information

Card payments are processed by our payment provider. Your full card number and security code are entered on the payment provider's secure form and are not stored on our own systems.

We receive only the information needed to confirm and record the payment, such as the payment status, amount, currency and transaction reference
The payment provider handles your card details under its own privacy policy and security standards

4. How We Use Your Information

We use your information only for purposes connected with running the Platform and serving you, including to:

Create and manage your Account
Process Credit purchases and add Credits and Bonus Credits to your balance
Unlock E-Learning Materials and email you the download link and access details
Send order confirmations, invoices and important notices about your Account
Answer your questions and support requests
Send newsletters to people who have subscribed
Keep the Platform secure and prevent fraud or misuse of Credits
Improve the website and the learning experience
Meet our legal, tax and accounting obligations

5. E-Learning Materials and Account Activity

To give you access to what you have unlocked and to help if something goes wrong, we keep records of activity in your Account, such as:

The E-Learning Materials and Skill Levels you have unlocked
The Credits used for each unlock and the date it took place
The access emails sent to you and, where available, download activity

These records are used to show your materials and history in your Account, to resolve delivery or access problems and to prevent unauthorised use.

6. Cookies

The website uses cookies and similar technologies that are needed for it to work properly. These include:

Essential cookies: keep you logged in and remember the contents of your cart as you move between pages
Security cookies: protect forms and your Account against misuse
Preference cookies: remember the language and currency you have chosen

You can manage or delete cookies in your browser settings. If you block them, some parts of the website, such as logging in or checkout, may not work correctly.

7. Sharing Your Information

We never sell your personal information. We share it only where this is needed to provide our services or required by law, with:

Payment providers: to process Credit purchases, refunds and payment disputes
Hosting and technical service providers: to host the website, store data and send emails on our behalf
Authorities: where disclosure is required by law, a court order or a competent authority

Service providers may use your information only to perform their services for us, and only in line with their legal obligations.

8. International Transfers

Some of our service providers may be located outside your country, so your information may be processed in another country. Where the law requires it, we take reasonable steps to make sure your information remains appropriately protected.

9. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. These include protected password storage and encrypted connections to the website.

No method of storing or sending data over the internet is completely secure, so we cannot promise absolute security
Please keep your password private, and tell us promptly if you think someone else has accessed your Account

10. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this Policy, or for as long as the law requires, for example to:

Keep your Account and order history available to you
Meet tax and accounting record-keeping obligations
Resolve disputes and prevent fraud

When information is no longer needed, we delete it or make it anonymous.

11. Your Rights

Depending on the law that applies to you, you may be able to:

Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information where we are not required to keep it
Unsubscribe from the newsletter at any time, using the link in any newsletter email or by contacting us

To make a request, please contact us using the details below. We may need to confirm your identity before acting on it.

12. Emails We Send

Some emails are an essential part of the service and are sent to everyone who uses it. Others are optional.

Service emails: order confirmations, access details for E-Learning Materials, password reset links and important Account notices. These are needed to provide the service
Newsletter emails: news about new E-Learning Materials, sent only if you subscribe. You can unsubscribe at any time

13. Third-Party Websites

The website may contain links to websites or services run by others, such as our payment provider. We are not responsible for their privacy practices, so please read their own privacy policies before giving them any information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Platform, our practices or the law. The version published on this page is always the current one, so we recommend checking it from time to time.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to make a request about your information, please contact us using the details below.

Company Name: [Company Name]
Email Address: admin@learn-withus.com
Company Address: [Company Address]

When you contact us about an order, please include your order number and the email address used for the purchase, so we can find the transaction quickly.