Delivery & Access Policy

1. Digital Delivery

At LearnWithUs, operated by [Company Name] ("Company", "we", "our" or "us"), all Credits and E-Learning Materials are digital. This Delivery & Access Policy explains how they are delivered, how long delivery takes and what to do if something does not arrive.

Nothing is shipped physically, and no delivery address is needed
E-Learning Materials are read and studied at your own pace. There is nothing to attend and no live teaching

2. E-Learning Material Access & Delivery Process

The following rules apply to every purchase made on the Platform:

Delivery Method: Once payment is confirmed, the download link and the access details are sent to the email address provided at checkout. The E-Learning Material is also available through the Platform, in the My Materials section of your Account, so you can download it and use it whenever you like
Delivery Timing: E-Learning Materials and the applicable access information are typically made available within 24 hours after successful payment confirmation
Possible Delay: Delivery may occasionally be delayed because of system processing, payment verification, technical issues, email service interruptions or circumstances beyond our reasonable control. Please allow up to 48 to 72 hours for delivery
72 Hour Limit: If you have not received, or cannot access, your purchased E-Learning Materials after 72 hours, please contact us at admin@learn-withus.com

3. Where to Find Your E-Learning Materials

Your E-Learning Materials can be found in two places:

Your email inbox: the access email sent to the address you gave at checkout is the main delivery. If you cannot find it, please also check your spam or junk folder
Your Account: log in and open the My Materials section of your dashboard to see every level you have unlocked

4. Access Requirements

To receive and open your E-Learning Materials, you will need:

A registered LearnWithUs Account
Access to the email address used at checkout
A stable internet connection
A supported, up-to-date browser or device

5. Email Delivery Issues

If your access email has not arrived, please work through these steps before contacting us:

Check that your payment was completed successfully
Check the spam, junk, promotions and other filtered folders of the email address used at checkout
Check that the email address entered at checkout was correct
Check that your mailbox has enough free space and that your filters do not block our emails
Allow up to 48 to 72 hours from payment, as explained in section 2

If the email or access information is still unavailable after 72 hours, please contact us at admin@learn-withus.com, including your order number, the email address used for the purchase and the purchase date, so we can find the transaction.

6. Incorrect Email Address

You are responsible for giving a valid email address that you can access. We are not responsible for delays or failures caused by an incorrect address, a full mailbox, an inactive email account or email filtering outside our control.

If you notice that you entered the wrong address, please contact us as soon as possible. After verifying the order, we may update the address and resend the access details.

7. Technical Issues

We make every reasonable effort to deliver Credits and E-Learning Materials on time. Occasionally, delivery or access may be affected by:

Planned or emergency maintenance
Server, hosting or network problems
Email delivery failures or payment verification delays
Interruptions to third-party services
Other circumstances beyond our reasonable control

If a technical issue stops you receiving or opening a Material, please contact us at admin@learn-withus.com. We will investigate and, where appropriate, provide an alternative way to access it.

8. Failed or Pending Payments

E-Learning Materials and Credits are only delivered once payment has been successfully confirmed.

A pending payment may need extra checks before delivery can start
A declined, cancelled or reversed payment does not lead to delivery, and no Credits are added
If your payment was completed but nothing has arrived after 72 hours, please contact us with your order details

9. Delivery of Credits and Bonus Credits

Credits, together with any Bonus Credits included in the package, are added to your Account balance once your payment is confirmed. Your balance is shown in your Account and wherever Credits are spent.

Credits are virtual and are not delivered physically
Credits have a validity period of 90 days from the date of purchase, after which any unused Credits expire
E-Learning Materials are unlocked when you spend Credits on a level, and are then delivered as described in section 2

10. Downloads and Keeping Your Materials

The download link and access details reach you within the delivery times set out in section 2.

Once you have downloaded a Material, you keep the downloaded file and may use it for your personal study whenever you like
If you would like to study a level again on the Platform, you can unlock it again with Credits
The delivery timing and the 72 hour limit are also shown on each Material page and at checkout, before you pay

11. Your Responsibilities

To make sure your E-Learning Materials reach you, please:

Keep your Account and email details accurate and up to date
Keep access to the email address used for your purchases
Check your spam, junk and other filtered folders when expecting an email from us
Use a suitable device and internet connection to open the Materials
Keep your order details and any information needed during the applicable access period

12. Delivery Disputes and Resolution

If you have not received, or cannot access, a Material you have unlocked, please contact us at admin@learn-withus.com after the 72 hour limit in section 2. We may ask for your order and Account details to verify the problem.

If we confirm that a delivery or access failure happened on our side, we may resend the access information, restore access, extend the applicable access period or provide another suitable solution, depending on the circumstances.

13. Changes to This Policy

We may update this Delivery & Access Policy to reflect changes to the Platform, our delivery process or the law. The version published on this page is always the one that applies.

14. Contact Us

If you have any questions about the delivery of, or access to, your Credits or E-Learning Materials, please contact us using the details below.

Company Name: [Company Name]
Email Address: admin@learn-withus.com
Company Address: [Company Address]

When you contact us about an order, please include your order number and the email address used for the purchase, so we can find the transaction quickly.